With over 120 years of experience and innovation, Flexsteel is known to provide high quality, long-lasting stationary and reclining furniture … If you read through the thousands of available customer reviews about Flexsteel furniture, a substantial percentage of negative reviews … Well within a few years the Nuvo Leather began to peel and now six years later it has become so bad I am embarrassed... Not much!!! Reviews from Flexsteel Industries, Inc employees about Flexsteel Industries, Inc culture, salaries, benefits, work-life balance, management, job security, and more. This cannot possibly be real leather. At the core of their upholstered furniture is a unique spring system. But you can expect a higher rate of problems with the reclining furniture category. Hooker Furniture is a parent to several other smaller furniture brands such as Sam Moore and strong>Bradington-Young. User's recommendation: Excellent service. All Rights Reserved. do you have a factory outlet store and what is the address? Best set we ever bought. All beautiful for a year and then fading everywhere anyone sat. Review #2146286 is a subjective opinion of poster. Flexsteel has updated its imported products to include the Blue Steel Spring. With all these nightmare stories why hasn't a class action been brought against Flexsteel. Competing imported brands generally have even worse reviews. The tag inside the sofa … Flexsteel has the best quality of any furniture I have ever owned. But recently, the seats cushions and arms are turning a lighter shade of brown, almost orange in color. I owned a leather Broyhill set for 20+ years. Do you have something to say about Flexsteel Industries? Most of this RV furniture is manufactured in the U.S. Who are the Best American Reclining Sofa and Sectional Manufacturers? One of the power mechanisms on our reclining leather sectional quit two weeks after the warranty expired. how good is a flexsteel sofa? Are Mattresses Advertised at 50% or 75% Off Discounts Really Bargains? Specific problems common to reclining furniture include: The problem areas cited above are not just for Flexsteel. I called customer service # directly, and got ZERO satisfaction; only placating remarks and excuses. Two dozen mega retailers have annual sales exceeding $1 billion. ", "Love the chair, just concerned about the USB". Most commonly, consumers tend to contact Flexsteel Industries to ask questions about: Request for Information, Product/ Service, Employment. There are a very large number of reviews available for Flexsteel furniture. There is not enough information available to create the chart. Flexsteel's Latitudes line is manufactured in China. In general RV furniture has a lower level of quality than similarly priced residential furniture. Latitudes seems to account for a disproportionate share of the total complaints. Finish is flaking off of my furniture.My reason for buying a Thor RV at over $250,000.00 price tag was in part due it having Flex-steel furniture.Now after less than three years of use the finish is coming off of all my upholstery.Flex-steel's response is that is why we no longer sell RV furniture.Wait!What about us that trusted you.You just wash your hands of us.Poor way to treat us.Not even an offer of free upholstery for us to pay to install.Remember that the next time you consider Flex Steal your money furniture.Their mistake,now becomes my problem.I guess that is the way business is conducted in IOWA.Mike Grelles. Quality furniture can make all the difference in your home, though the best furniture brands are sometimes hard to find. Well, they should feel amazing when you sit in them at the store, because they are brand new. With their commitment to craftsmanship, you will see the blending of construction and design are one in the same. Wondering if you have any ideas on what we could do to restore the color. There is a lot of truth to this perception. One reason for this is the added dealer installation costs. NOPE. This is exaclty what my couch looked like when it was delivered. Pissed Consumer © 2020 All Review #2263677 is a subjective opinion of poster. Eric from Lombard IL. I wanted a couch made in the USA and they assured me Flexsteel is made in the USA. The majority of Flexsteel's customer complaints and problems seem to involve their reclining furniture products, especially the larger sofas and sectionals. You will find similar large percentages of negative reviews for most of Flexsteel's American made competitors. Now in Sept I called them back because the same thing is happening. The Mexican made South Haven line is lower in quality than the Chinese made Latitudes line, according to some Flexsteel retailers I have spoken with. Any content, trademarks, or other material that might be found on the SimplicitySofas.com website that is not SimplicitySofas.com’s property remains the copyright of its respective owner/s. In no way does SimplicitySofas.com claim ownership or responsibility for such items, and you should seek legal consent for any use of such materials from its owner. After waiting 3 months, they delivered this crap. Blog article. Buyer beware. Flexsteel Consumers are being ripped off, steeling their hard earned money!!!! Everything shipped to Mexico from China to be assembled. The couch worked fine until around 2012, when I started experiencing the broken cables. We are processing your message. User's recommendation: Check Better Business site bads reviews. Flexsteel is also one of the largest manufacturers of sofas and sleepers for RVs and other recreational vehicles. Only a small number of furniture manufacturers are large enough to supply the bigger chains. I was told made in US. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The Top 100 furniture retailers control half of total U.S. furniture sales. Covers are pre-sewn and "socked on" to eliminate time consuming upholstering that requires more skill. Furniture retailers and manufacturers What Everyone Needs to Know Before Buying Their Next Couch. Flexsteel Furniture Reviews​ Flexsteel reviews are almost all positive about the finished product, with users describing them as reliable standing the test of time. Flexsteel's South Haven line is manufactured in Mexico. You can find contact details for FlexSteel … The majority of our Flexsteel sales here at KEY Home Furnishings feature Flexsteel's excellent power reclining feature, and our customers tell us how much they love it when they come back to buy more. Right at 1'800 each. Review #2336333 is a subjective opinion of poster. The custom upholstery by Sam Moore Furniture is manufactured in … We purchased a Flexsteel couch with recliners on the ends and a matching chair for our lake house, which is only occupied by the two of us (both over 60 yrs. Upgraded cushioning leather and leather arm pads. © 2020 Simplicity Sofas. They apply to most low and mid-priced mass produced upholstered furniture. At one time the Latitudes line did not include the blue steel spring. Tags: Review #2225489 is a subjective opinion of poster. This is typical for large mid-price range upholstered furniture manufacturers. Cushioning compacting fuzz and torn material. Plywood (and engineered wood) have replaced solid hardwood frames for mass produced furniture. Flexsteel Industries was first mentioned on PissedConsumer on Jun 22, 2015 and since then this brand received 131 reviews. These are 4 years old. It should not be expected to last as long as Flexsteel furniture made 15 years ago. There are many Flexsteel reviews in which customers state that they have owned their Flexsteel furniture for 15 - 25 years or more. Flexsteel Industries - Not good quality anymore and poor customer service Wish I had seen all the bad reviews before we made this purchase. Find 221 listings related to Flexsteel Furniture Outlet in Fort Wayne on YP.com. I purchased a Flexsteel couch from Runge Furniture in Idaho. Gone are the days of loud or jerky power motion furniture. Review #2167673 is a subjective opinion of poster. The algorithm is subject to change in future. 30 years ago there were thousands of small and mid sized furniture retailers across the U.S. Today over 90% of those smaller retailers are gone. Flexsteel Industries Products and Services Reviews. When the seat cushion foam wears out after just a few years, non-removable seat cushions cannot be easily repaired or replaced. Its horrible. They came out 6 mths after buying the couch to fix the mechanism to make it recline and the stuffing on the foot rest was slipping out. Use of 1.8 density foam for seat cushions, Some Flexsteel models use 2.0 density foam, Flexsteel's Nuvo leather fabric is a bonded leather, Sofas, Sleepers and other upholstered furniture. Flexsteel's quality is generally considered to be at the upper end of the RV furniture marketplace. Review #2321148 is a subjective opinion of poster. "Flexsteel has the best quality … Live my chair! User's recommendation: Love the chair, just concerned about the USB. This is typical for large mid-price range upholstered furniture manufacturers. What are the best online furniture websites? Constantly have to follow up. Founded in 1893 in Minneapolis, Minnesota, Flexsteel Industries, Inc is one of the nation's oldest upholstered furniture manufacturers. User's recommendation: STAY AWAY FROM FLEXSTEEL AND HOMEMAKERS FURNITURE STORE!! About 80% of the reviews are 1 or 2 stars. Everything has become simplified to reduce the need for expensive skilled workers. Manufacturers respond by reducing production and material costs. In addition, Flexsteel provides positive working … I was given your information by a salesman at Furniture and Appliance. Cheaper foam will last long enough to satisfy the warranty. We special ordered a FlexSteel furniture set that is defective. See reviews, photos, directions, phone numbers and more for Flexsteel Furniture Outlet locations in Fort Wayne, IN. When the cushions are removable this can be fixed at a modest cost. Flexsteel refuses to discuss it as well as the furniture store I purchased it from. Worn out seat cushions are one of the leading causes for complaints about mid-priced seating. Was told excellent quality what a lie. Customers often complain that all furniture seems to look the same. Flexsteel offers quality furniture, built to last. Retail salespeople do not always do a good job of distinguishing between U.S. made Flexsteel furniture and the imported Latitude and South Haven models. Which is what I just ordered. And it is usually available only through a limited number of RV dealers. I have HAD my one and only piece of furniture from Flexsteel. Flexsteel sofa Find the best companies in Furniture and Decor category: Flexsteel Industries and Lazboy, Flexsteel Industries vs Ashley Furniture, Lazboy vs Southern Motion Furniture Lowering labor costs has become a vital competitive strategy. Leather match, which combines "corrected" top grain leather (on the parts you touch) with a matching vinyl on the parts you do not touch, does not peel. Buyers for these huge retail chains hold tremendous power and encourage cut throat competition. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FlexSteel Industries Customer Service. Review authors value the most Location. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Review #2102259 is a subjective opinion of poster. Leather, fabric, and microfiber options. Review #2096211 is a subjective opinion of poster. Flexsteel provides many opportunities for professional development, they offer a great compensation program, as well as excellent benefits. Current styling is largely dictated by what can be manufactured most efficiently by low paid workers with minimal skills. A recent furniture industry survey indicated that most people expect their new sofa to last 3 - 5 years. They said pilling isn't covered, and if they gave me remedy, then they'd have to do so for very complaint. I purchased a Flexsteel sofa and recliner in 2014 and the salesman talked us into Nuvo Leather upholstery. Flexsteel’s quality compares favorably with other similarly priced motion furniture manufacturers. The bracket where the piston connects to the chair back is broken. Flexsteel … We are out 3000.00. They typically … 100% polyurethane and vinyl faux leathers do not peel. Flexsteel … We moved a year ago so the furniture store we purchased it from could not help us. Flexsteel does offer a one-year limited warranty for many of the internal, foundational pieces of their furniture. About 80% of the reviews are 1 or 2 stars. Many (but not all) of these high performance fabrics, including Crypton, Sunbrella and Bella-Dura cost substantially more than the old microfibers that dominated mid priced upholstery until recently. * In a 1980s government contract dispute (in which I was a participant), a federal court ruled that Flexsteel's blue steel spring foundation was "as good or better" than 8 way hand tied foundations. One exception to the emphasis on cost reduction has been the growth of high performance fabrics over the past decade. Even with the latest technology in foams, gels, and latex in cushion desig… I wouldnt buy a flexsteel item ever again!!!!!! Ethan Allen, Flexsteel and Broyhill got a boost last month when they were picked as the top three of a dozen sofas tested by Consumer Reports. What is the difference between faux leather and bonded leather? Huge computerized CNC Routers can produce massive numbers of frames far more efficiently. We have been very happy with the set. Flexsteel is an American owned company who has been making sturdy furniture for over a century. What can we help you with? Furniture discounts and sale prices are the #1 reason most consumers cite for their decision to purchase. Each time you move reclining furniture (in shipping, delivery and in your home) you increase the chances of creating a problem with the frame or the mechanisms. Flexsteel Industries was first mentioned on PissedConsumer on Jun 22, 2015 and since then this brand received 132 reviews. Last year, the couch was starting to look bad as... Bought 2 Flexsteel recliners from a high end furniture company in NC. Which begs the question, "how bad are your products anyway?". This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. See photos! Compare Lazboy and Flexsteel Industries pros and cons using consumer ratings with latest reviews. Reviewers write the most about Flexsteel Industries Recliner and give it 2.1 stars out of 5. Non-removable cushions also dramatically reduce the cost of fabric. 00 Another is that there are very few manufacturers making RV furniture. Worried about USB problem that the chair. Retailer not Flexsteel will make it right. Their retailers lie about where it is made. Review #2015278 is a subjective opinion of poster. They are very happy and plan to buy Flexsteel again in the future. Flexsteel is top-of-the-line when it comes to producing quality furniture. He swore it would last better than leather. Once you have narrowed down your choice to those two or three perfectly comfortable recliners, and they feel so comfortable when you sit in them in the store showroom. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. It would receive a failing grade from a high school upholstery class. Review #2260726 is a subjective opinion of poster. Flexsteel furniture self destructs within a couple of years, Broken couch mechanism and cushion on foot rest slipped, Compare Flexsteel Industries vs Southern Motion Furniture, No help from Flexsteel or furniture store, If you wish that your prior post be removed, submit a notarized letter, Retailer was not forthcoming about refund, Quality of product does not live up to reputation, Poor quality of materials and no effort to resolve complaint, Poor quality of materials and no resolution to my complaint. We have had the cushions replaced and they still look like very cheap furniture pieces. Check our FAQ. The majority of reclining furniture is purchased with either leather, bonded leather, faux leather or leather match. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Pissed consumer © 2020 all Rights Reserved, you are about to contact PissedConsumer.com furniture marketplace or our... 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